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Contact Aftermarket Customer Support

 

 

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We welcome our new airline customers ...

  • American Airlines MRO
  • Vietnam Airlines

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... and our new parts brokers, distributors and MRO operators

  • Apogee Aviation Services Inc.
  • Bre'al Products LLC
  • Corsairfly
  • EMC Aerospace Inc.
  • Excel Aerospace
  • Latin Air Support LLC
  • Mercury Trading Company
  • Olympic Aviation
  • Rhumb Lines Aviation LLC
  • Roberts Precision Engineering Inc.
  • ST Aerospace Solutions (Europe) A/S
  • Texas Air Composites Inc.

 

 

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Contact us
Please e-mail us here and let us know if you do not wish to receive future Aftermarket
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 Message from Rod Cheatham

CheathamRSpirit AeroSystems continues to grow and change. Some of those changes are more visible than others, of course. Winning new customers is certainly very visible and gratifying and we've been fortunate to be able to do just that quite a few times recently. Announcing new manufacturing sites around the world is both visible and exciting and we're thrilled to show this tangible evidence of Spirit's global growth.

But there are many other things that are much less obvious which must be done in order to allow for complete separation of our company systems and processes from those of Boeing's. It has been more than three and a half years since the Boeing divestiture which led to what is now Spirit AeroSystems, and much has been done.

Now we are about to take another very important step forward toward total separation. Beginning January 2, many Spirit Aftermarket Customer Support personnel began working in SAP. Just in case you aren't familiar, SAP is an acronym for Systems, Applications & Products in Data Processing. In this version of Spirit in the Sky you will read more about SAP and how it is one of the key elements of system separation for Spirit. Beginning January 26, additional Spirit users supporting legacy Boeing programs began to use SAP for the first time. And, as we write this newsletter, more people and more programs are coming online.

It is a time of change for our people in Aftermarket Customer Support and throughout Spirit AeroSystems. We want to make sure that you know what we're up to and how that will affect how we do our jobs. Therefore, contributors to this edition include Aftermarket subject matter experts, as well as members of the Spirit SAP project implementation team. SAP will change the way our employees interact with data, with systems and with each other, but not how we interact with you.

As always, we welcome your questions and comments. You are our first priority. The more we change, the more that stays the same.

Rod Cheatham
Director of Operations and Business Development
Aftermarket Customer Support
Spirit AeroSystems, Inc.
 

 

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Focus on SAP

Aftermarket Implementation Team

Change is good! Spirit AeroSystems is in the process of implementing SAP software for our production, finance and business applications. Internally we have been working on assuring this is a smooth transition for quite some time and we’ll be making our first shipments in the new system in April of this year.

This change should be mostly invisible to our Aftermarket customers, but there will be a change in the format of some of the paperwork that you see with shipments and the invoice you receive. Customers can still send their Purchase Orders in the same way (EDI, FAX, e-mail, and Spirit Web), we’ll still be responding to quotes from all sources and providing the same delivery service (In stock orders shipped one day after received), and we’ll just be using a different internal system!

We’ll be sharing samples of the changed documents (packing slips and invoices) in the near future, but if you have any questions don’t hesitate to contact your Customer Service Representatives at 1-866-526-8929. And remember -- change is good!

Gold Star Team 

We hear a lot about implementing SAP, but what does that mean to the end user? SAP will change the way we have done business in the past. SAP links our company organizations with many accounting, engineering and logistical tools. In essence, SAP and the changes this new software creates will cause end users to evaluate their current processes. To help them with this change, the Project Northstar "Gold Star" team was formed.

The team, managed by Mike Miller, is available to all end users for such problem resolution affecting timekeeping (CATS), our new paperless factory (EWI), and other critical processes. While the end user at Spirit AeroSystems will see many changes, our external customer will have a seamless transition. Since our first "Go-Live" date on January 26 with SAP, many of the problems associated with a new implementation have been resolved by the Gold Star team.

End users may contact a Site Key User or Gold Star team member for assistance.


Did You Know? ACS has signed significant Long Term Agreements with two of its prominent airline customers and has five more in the works! Find out how you can sign up for additional discounts by calling us (866) 526-8929 or contacting your local Spirit Sales Representative. Read more about our LTA contracts (See Press Releases with SWA and Continental).  

pdf_icon Spirit signs spare parts support agreement with Continental Airlines  

pdf_icon Spirit AeroSystems signs spare parts agreement with Southwest Airlines  

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Rotable Lease/Exchange Program -- Spirit's rotable pool continues to grow! 

rotableSCS07-00991-003Spirit continues to add to its pool of end item assemblies to support  customers’ every need. These units are available immediately for lease or exchange to optimize your aircraft operations. 

 

End Items Available for Lease/Exchange:

    A/P Type

End Item

  
  737NG

TR LH Engine 1
  737NG

TR LH Engine 2
  737NG

TR RH Engine 1
  737NG

TR RH Engine 2
  737NG 737 Aft Cowl Eng 1
  737NG 737 Aft Cowl Eng 1
  737NG Aft Cowl Eng 2
  737NG Aft Cowl Eng 2
  737NG Aft Cargo Door
  747/767 PW Inlet
  777 GE94K TR L/H Engine 1
  777 GE94K TR R/H Engine 2
  777 GE 94K Engine 1 L/H Fan Cowl
  777 GE 94K Engine 2 R/H Fan Cowl
  777 GE115K  TR LH Engine 1
  777 GE115K  TR RH Engine 2
  777 GE 115K Fan Cowl
  777 GE 115K Fan Cowl
  777

777 GE 115k Sleeve
  777 777 RR Fan Cowl
  777 777 RR Fan Cowl
  777 777RR Split inlet
  777 777RR Inner Wall
  777 777RR Inner Wall
     

 Of course, availability of these units is based upon prior commitment. For more information call our Customer Support Desk, 24/7/365, at 1-866-526-8929, or e-mail our MRO Office at spares@spiritaero.com, or call your Spirit Sales & Marketing contact.

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MRO news

pixelpixelredtic Expansion of Wichita repair station is nearing completion.

pixelpixelredticAdditional tooling and equipment has been ordered, expanding capability of the 737NG and 777 Service Bulletin work.

pixelpixelredticPrestwick repair station is now certified EASA UK145.01148 and working on FAA certification.

pixelpixelredticJoint venture in final stages of facility layout as construction continues. Still on schedule for a fourth quarter 2009 opening.

 

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Spirit Repair Station network provides services worldwide
Spirit AeroSystems repair stations in Wichita, Kan., and Prestwick, Scotland, perform specialty repair work on Boeing airplanes with complex composite thrust reverser assemblies. Spirit has recently completed, or has in work, (55) 737NG and (11) 777RR T800 thrust reverser overheat service bulletin inspections and modifications. Call us for details on how we can assist you on this project!

Refer questions to your Spirit sales representative or to the Spirit order desk at (866) 526-8929.

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MRO Capabilities List
Nacelle expertise is not limited to new production. It also encompasses repair capability. Spirit AeroSystems has the experience and resources to provide repairs on many types of airplane engine nacelles.

Model Component Engine
737-600/700/800/900 Thrust Reverser  CFM56-7
737-600/700/800/900 Misc. – Elevators,
Access Doors		  
747-100/200/300/400 Thrust Reverser
Fan Cowl
Inlet
Core Cowl		 PW 4256
757-200/300 Thrust Reverser
Fan Cowl
Inlet
Core Cowl		 PW 2037
767-200/300/400 Thrust Reverser
Fan Cowl
Inlet
Core Cowl		 PW 4256
777-200/300 Thrust Reverser
Fan Cowl
Inlet		 Pratt & Whitney
Rolls-Royce
GE
     

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Spotlighting Team Spirit: Aftermarket SAP Support

glamann133border
Daryl Glamann
Aftermarket Implementation Manager - SAP

pixelpixelredtic 33 years combined customer service experience with Cessna, Boeing and Spirit
pixelpixelredtic Three years working with Spirit Aftermarket in support of SAP implementation
pixelpixelredtic Experienced in manufacturing planning and integrated logistics


robinson133bDian Robinson
Site Key User - SAP Implementation

pixelpixelpixelredtic 18 years working with Boeing suppliers
pixelpixelpixelredtic Three years working with Spirit Aftermarket customers
pixelpixelpixelredtic Focuses on process improvements to enhance relationships with Spirit customers




 
mmiller133borderMike Miller
IT Manager - SAP Gold Star Team

pixelpixelredtic More than 30 years at Boeing/Spirit AeroSystems
pixelpixelredtic Relationship Manager for Aftermarket/Facilities/Corporate Sales & Marketing


 

 

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  booth10-08
 2009
 Aftermarket Customer Support
 Trade Show Schedule
Show Date Location Booth location
MRO Africa Mar 23-25 Ethiopia No Spirit Booth
Gorham PMA/DER Conference Mar 25-27 San Diego, CA No Spirit booth
MRO USA Apr 20-23 Dallas, TX Aftermarket Booth #823
Paris Air Show Jun 15-21 Paris, France Corporate Booth #5-D30
ACPC Conference Aug. 29-Sep 1 New York City No Spirit Booth
Asian Aerospace Sep 7-10 Hong Kong No Spirit Booth
MRO Europe Sep 22-25 Hamburg, Germany Aftermarket Booth #430
MARPA Conference Sep 29-Oct 1 Las Vegas, NV No Spirit Booth
MRO Asia Oct Singapore No Spirit Booth
Dubai Air Show Nov 15-19 Dubai Corporate Booth #706