| Message from Steve Koehler 
In our previous newsletters, we have stressed the importance of relationships and how they are an integral part of total customer satisfaction. I would like to touch on another issue that is just as important to customer satisfaction, the quality of our products.
As you are aware, Spirit’s Aftermarket Customer Support organization offers thousands of replacement parts for sale. We pride ourselves in delivering quality products and have taken numerous steps to ensure our products meet or exceed the quality standards you expect. The parts we offer to you are manufactured using exactly the same manufacturing and quality processes we use to produce parts supplied to our O.E.M. customers. The manufacturing process begins with a thorough review of the requirements identified on the FAA approved Type Design.
These requirements are defined on production orders by our Manufacturing Engineers and include inspection operations at critical points in the manufacturing processes. These inspections are performed by qualified Quality Assurance personnel and include, but are not limited to:
- Detailed dimensional inspections of the product using certified equipment.
- Hardness and conductivity inspections of the production material.
- Non-destructive inspections when required.
- Functional Tests when required.
- Reviews of the protective finishing process and inspections of the finish application.
Prior to shipment, the parts are again inspected and an 8130-3 Airworthiness Approval Tag is supplied by our FAA Designated Manufacturing Inspection Representatives.
Spirit’s Quality Management System has been certified by Det Norske Veritas, an accredited third party registrar and we are confident that this system will provide you with quality hardware that will ensure “Total Customer Satisfaction.”
Steve Koehler
Senior Quality Manager
Aftermarket Customer Support
Spirit AeroSystems, Inc.
Announcing 2008 pricing: No changes from 2007!
As we announced in our last newsletter, Spirit is committed to hold our catalog pricing at our 2007 prices!
If you have questions please feel free to contact your appropriate Spirit sales representative or the Spirit order desk at (866) 526-8929.
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MRO News: Rotable Lease/Exchange Program -- Spirit's rotable pool continues to grow!
Spirit maintains a large pool of end item assemblies to support our customers’ every need. These units are available immediately for lease or exchange to optimize your aircraft operations.
End Items Available for Lease/Exchange:
| A/P Type |
End Item
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| 737 NG |
Thrust Reversers Assembly halves |
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| 737 NG |
Sleeve Assembly halves |
| 747/767 |
Core Cowl Assemblies |
| 747/767 |
Fan Cowls |
| 777 |
Thrust Reverser Assembly halves |
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| 777 |
Fan Cowl Assemblies |
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| 777 |
Split Inlet Assemblies |
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Of course, these units are based upon prior commitment, but for more information call our Customer Support Desk, 24/7/365, at 1-866-526-8929 or e-mail our MRO Office at repair@spiritaero.com, or your Spirit Sales & Marketing contact.
MRO News
Spirit AeroSystems Aftermarket Customer Support has announced its participation in an Asia/Pacific joint venture partnership with HAECO and TAECO. Additional partners are First Wave MRO Inc., Cathay Pacific Airways, and China Airlines. The new partnership is establishing a state-of-the-art MRO facility for composite and metal bond components near TAECO's airframe maintenance facility in Xiamen, China.
(Read the news release)
Air Europa -- Spirit has secured a 737NG Exchange Program with Air Europa to perform overheat service bulletin inspections and modifications, repair damage and overhaul 737NG thrust reversers.
737NG Overheat Service Bulletin update -- Spirit continues to support the Overheat Service Bulletin issued on 737NG thrust reversers. To date, Spirit has repaired more than 28 thrust reverser halves at its Wichita repair station, and more are in work.
Spirit AeroSystems announced in February at the Singapore Airshow that it was awarded the contract to overhaul the Cathay Pacific fleet of 777 Trent 800 thrust reversers. (Read the news release.)
Did You Know:
Aftermarket Customer Support has more than 15,000 licensed PMA-approved parts with more than 9,000 of those parts listed in our Spare Parts Catalog! Call us at (866) 526-8929 to get a complete listing of our parts.
2008 Trade Show Schedule
| Show |
Date |
Location |
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| Farnborough |
July 14-20 |
Farnborough, UK |
| ACPC |
Aug. 23-26 |
Chicago, Ill. |
| MRO Europe |
Sept. 24-25 |
Madrid, Spain |
| MRO Asia |
Oct. 14-16 |
Singapore |
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Thanks to all our customers
who helped make the
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MRO USA trade show
a big success this year!
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