| Message from Rod Cheatham 
You, our readers, know that Spirit AeroSystems' Aftermarket Customer Support organization is comprised of several functions and services, such as spare part sales and marketing, which may not have existed under our previous structure as Boeing Wichita. In other words, prior to the Boeing divestiture of this site customer services were largely coordinated through Boeing, rather than directly with the end customer. As Spirit, however, we have the opportunity to attend directly to our customer's needs, and it is important to us that we do that right -- every time.
We all know that isn't easy! In 2005, Bain & Company published a white paper entitled Closing the Delivery Gap in which they detail the results of a survey of 362 firms. In the white paper they define what they mean by the "delivery gap"--80 percent of the firms responding felt that they deliver a superior experience to customers. But when the customers were surveyed, only 8 percent said they were really delivering that superior experience. That's a pretty big gap, made all the more significant by the fact that more than 95 percent of surveyed management teams said that they are customer focused!
Why would such a gap exist? One of the explanations offered in the paper is that good relationships are hard to build. It's not easy to understand what the customer really needs and wants. And sometimes even the best-intentioned efforts to know the customer better can result in getting bogged down with useless information and metrics.
At the formation of our organization in 2005 we began to formulate a strategy based on the voice of the customer. We understand the dangers of working on the wrong things, so we talked to many of you face-to-face. We wanted then, and we want now, to focus on helping our customers. Understanding better what the customer needs is a part of our business every day!
Therefore, we want you to know that delivery performance is a key measure of success for us. Keep that in mind as you read this issue of our Aftermarket Customer Support newsletter which focuses on our AeroStructures Business Unit. And, please, let us know what you think!
Rod Cheatham
Director of Business Development and Operations
Aftermarket Customer Support
Spirit AeroSystems, Inc.
Focus on AeroStructures Business Unit
Spirit's AeroStructures Business Unit operates in Tulsa and McAlester, Okla. Our business unit fabricates Boeing 737, 747, 777 and 787 composite and metallic wing components, as well as control surfaces and floor beams for the 777 and 787. This work is primarily done as an original production manufacturer but also as a supplier of spare parts to Aftermarket Customer Support.
As a "Boeing-licensed and FAA-certified PMA supplier," we are authorized to offer approximately 2,000 assemblies and component part numbers to our customers worldwide -- the same original production manufactured parts that are installed on new Boeing aircraft. Ninety percent of the spare parts we manufacture and provide to our customers are "in-production" parts. Some routinely ordered spare part numbers include:
737 NG: In-board and Out-board Slats
114A5010-11/-12; 114A5020-11/-12; 114A5030-11/-12; 114A5040-11/-12
737 NG: Components of Fixed Leading and Trailing Edges, and Outboard Flaps
113A3002-49/-50
737 ER (Extended Range): In-board and Out-board Slats
114A5010-201/-202; 114A5020-205/-206; 114A5030-201/-202; 114A5040-201/-202
747: Fixed leading edges
65B14486-963/-964 (In-board FLEW); 65B14960-953/-954 (Center FLEW); 65B14961-963/-964 (Out-board FLEW); 65B12260-955/-956 (In-board Nacelle); 65B12215-955/-956 (Out-board Nacelle); and associated components
777: Wing Leading Edge Slats
114W4120-107/-108; 114W4130-107/-108; 114W4140-107/-108; 114W4150-107/-108; 114W4160-103/-104; 114W2100-109/-110; and associated components
Out of Production
737 Classic Ailerons (65C80736-691/692); 757 Bonded Wedges (114N4057-137/-138/-139/-140/-141/-142/-143/-144); and 757 Flex Skirts (114N3012-13/-14/-15/-16/-17/-18/-19/-20)
Announcing2008 pricing: No changes from 2007!
For all of our valued customers and potential spare parts partners, we’d like to update you on a commitment we are extending to encourage you to utilize (or begin to utilize) Spirit as your spare parts provider.
With the growing cost of fuel and the demands placed on the aviation industry to remain competitive and profitable, Spirit is making every effort to help customers achieve their cost containment goals. Spirit will continue to strive to deliver a product that meets our customers' requirements for quality, price and schedule. Therefore, we will maintain our 2007 catalog pricing for spare parts constant through the year 2008.
If you have additional questions please feel free to contact your appropriate Spirit sales representative or the Spirit order desk at (866) 526-8929.
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MRO News: Rotable Lease/Exchange Program
Spirit maintains a large pool of end item assemblies to support our customers’ every need. These units are available immediately for lease or exchange to optimize your aircraft operations.
End Items Available for Lease/Exchange:
| A/P Type |
End Item
|
|
| 737 NG |
Thrust Reversers Assembly halves |
 |
| 737 NG |
Sleeve Assembly halves |
| 747/767 |
Core Cowl Assembly |
| 747/767 |
Fan Cowls |
| 777 |
Thrust Reverser Assembly halves |
|
| 777 |
Fan Cowl Assemblies |
|
| 777 |
Split Inlet Assembly |
|
Of course, these units are based upon prior commitment, but for more information call our Customer Support Desk, 24/7/365, at 1-866-526-8929 or e-mail our MRO Office at repair@spiritaero.com, or your spirit Sales & Marketing contact.
MRO news
Spirit AeroSystems announced in November at the MRO Europe trade show that it is opening a maintenance, repair and overhaul (MRO) station in Europe.
The Spirit Europe (Prestwick) facility was selected as the location for the European Repair Center, which will support the European and Middle East regions. (Read the news release.)
And more MRO news!
Spirit has recently completed 737 NG Overheat Service Bulletin inspections and modifications on twelve airplanes, with six more in work. We now have the capability to perform this work globally as well as to send field teams to your location.
2008 Trade Show Schedule
| Show |
Date |
Location |
|
| Singapore Airshow |
Feb.
19-22 |
Singapore |
| PMA Conference |
April 1-3 |
San Diego, Calif. |
| MRO USA |
April 15-18 |
Ft. Lauderdale, Fla. |
| Farnborough |
July 14-20 |
Farnborough, UK |
| ACPC |
Aug. 23-26 |
Chicago, IL |
Spirit representatives
look forward to seeing
|
| MRO Europe |
Sept. 24-25 |
Madrid, Spain |
you at a show or
conference this year.
|
| MRO Asia |
Oct. 14-16 |
Singapore |
*
|
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