| Message from Carolyn Harms 
Hello and welcome from Spirit Aftermarket Customer Support! As with any new company, Spirit’s Aftermarket organization finds itself busy on many fronts… from spare part sales, repair activities and new proposals to future plans on current and new airplane programs. In this issue we highlight a key element of our customer service excellence….the team that supports our 24/7/365 customer support desk. This is an area of personal interest to me -- that even as we grow and move into new programs, we remain committed to this key business fundamental.
I've always believed that the opportunity for great customer service begins the moment the phone is answered. The person on either end, whether it's the caller or the receiver, can set the tone for the interaction. For Spirit Aftermarket, we can control only what happens on our end of the line. That's why our Customer Support team is so important to our mission. Without their expertise, their friendliness, and their willingness to go the extra step to understand and meet the customer's need, we'd be sunk as a business.
In this issue, I invite you to meet the people on the other end of the line. When you call, these people are our best foot forward.
Until next time...
Carolyn Harms
Vice President-General Manager, Aftermarket Customer Support
Spirit AeroSystems
MRO News: Rotable Lease/Exchange Program
Spirit maintains a large pool of end item assemblies to support our customers’ every need. These units are available immediately for lease or exchange to optimize your aircraft operations.
End Items Available for Lease/Exchange:
| A/P Type |
End Item
|
 |
| 737NG |
Thrust Reversers (LH and RH) |
| 737NG |
Sleeve Assemblies |
| 747 |
PW Inlet Assemblies |
| 747 |
PW Core Cowl Assemblies |
| 777 |
PW Thrust Reversers (LH and RH) |
|
| 777 |
GE 115K Fan Cowl (LH and RH) |
|
| 777 |
RR Fan Cowls (LH and RH) |
|
| 777 |
RR Thrust Reversers (LH and RH) |
|
| 777 |
RR Split Inlet Assemblies |
|
| 777 |
GE 94K Thrust Reverser (LH and RH) |
|
Of course, these units are based upon prior commitment, but for more information call our Customer Support Desk, 24/7/365, at 1-866-526-8929 or e-mail our MRO Office at repair@spiritaero.com, or your spirit Sales & Marketing contact.
Latest activity
– Spirit successfully completed GE94 modifications for Vietnam Airlines. Upcoming field service visits are scheduled to KLM and Alitalia.
– The repair and exchange of first 777 RR Trent 800 thrust reversers for Cathay Pacific was successful. Additional units are in work at Nordam’s Singapore facility as part of our teaming effort.
– In conjunction with our Boeing MRO partnership, Spirit has received and is repairing its first-ever GE115K thrust reverser for Air France.
2007 Trade Show Schedule
| Show |
Date |
Location |
Spirit Participation |
 |
MRO
Asia |
Oct.
17-18 |
Shanghai, China |
Attendance |
MRO
Europe |
Nov.
6-8 |
Milan, Italy |
Aftermarket Exhibit #338 |
| Dubai Air Show |
Nov.
11-15 |
Dubai |
Partner w/ AVIALL Exhibit |
|